Refund and Return Policies

Damage or Expired
You are required to report damage/expired item in your products within 24 hours after you received the products. FOMEC’S will replace damaged/expired goods/products if the item is damaged by the time it reached the destination. We will not entertain any request if more than 24 hours after you have received the package.

Exchange & Refunds
All goods sold are non-exchangeable and non-refundable.

Non-acceptance of Order
Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following :
• The product that you have ordered is unavailable in stock
• Our inability to obtain authorization for your payment
• The identification of a pricing or product description error

Order Cancellation
1. Unless otherwise your order specified for particular products, we will refund your payment to you if you decide to cancel your order within 24 hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is non-refundable.

If you decide to cancel your orders 24 hours after your order has been confirmed and prior to delivery, we will deduct 50% from your payment as administrative and cancellation fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you.

2. The full price of the order will be chargeable if the order is already delivered but no recipient or the wrong address was given. There will be a minimal delivery charge of RM 20 (C.O.D) if the order is re-directed to another address as delivery contractors are paid based on per trip per address basis.

ONCE YOUR ORDER HAS BEEN DELIVERED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. WE WILL NOT REFUND YOUR PAYMENT EVEN IF YOU RETURN THE PRODUCTS TO US.

Substitution
1. Besfomec Packaging Sdn Bhd reserves the right to substitute any products that are our of stock with another with equivalent or higher in value.
2. Prices are subject to charge on festive seasons such as Chinese New Year, Christmas, Hari Raya etc.

Warranty
Goods & Services provided are assured of its intended purposes & reliability.

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